Shipping & Delivery
SHIPPING
Orders placed online will be packed and sent within 24 to 48 hours (except weekends and public holidays) once confirmed availability. When your order is dispatched a tracking number will be emailed to you so that you can follow your parcel online.
Delivery times are provided as an estimate only. We will do our absolutely best to use couriers and freight companies to ensure that your order is delivered in a timely manner however, some delays are out of our control especially during COVID19. Ebb+Flow Boutique can not be held liable for any delay in delivery. If you have special instructions for your delivery, please note these at the time of placing your order.
If you require your items urgently please email us prior to checking out so we can help you. We also offer express shipping.
FREE Shipping for orders over $150 to Metro Areas Australia-wide - Conditions Apply. Does not include bulky, oversized items or multi-product orders, including furniture, pots and artworks. Does not include pre-order items.
You will be charged additional shipping by Ebb + Flow and will be invoiced after you've submitted your order.
Quotes vary depending on location and cubic meterage. We endeavour to always find the most affordable option.
Pre-orders and bulky/oversized items being shipped from our suppliers will incur an additional shipping cost even if "Free Shipping over $150 Metro Areas" is selected at checkout.
For bulky, oversized items or multi-product orders, including furniture, pots and artworks, you will be charged additional shipping by Ebb + Flow and will be invoiced after you've submitted your order. Quotes vary depending on location and cubic meterage. We endeavour to always find the most affordable option.
Pre-orders and bulky/oversized items being shipped from our suppliers will incur an additional shipping cost even if "pick-up in store" is selected at checkout.
The possibility for additional postage rates for bulky items are clearly stated on this page. Unfortunately we cannot cancel and refund an order for this reason.
Alternatively if you would like to have an estimate on shipping prior to purchasing you can contact us via email at info@ebbflow.com.au. Please provide the shipping address so that we can provide you with accurate costs.
All orders will be dispatched within 2 - 5 business days of the order being received and we will contact you if there are any delays in meeting the above timeframe.
Deliveries will only be made during normal business hours from Monday to Friday. Ebb + Flow cannot accept a Post Office box address for such deliveries.
It is important that you ensure we have sufficient information for delivery of your purchases. Please be very clear with your delivery instructions for large and heavy items.
If you have made multiple purchases, you may receive multiple deliveries over a number of days, depending on the stock, couriers and other circumstances.
Once your purchases have been delivered, please open and inspect them as soon as possible.
Please double check your address is correct at checkout.
Unfortunately we cannot take responsibility for delivery to an incorrect address and there may be additional costs for a redelivery.
DAMAGED GOODS
In the unlikely event that your item arrives damaged or faulty, please notify Ebb + Flow within 48 hours of receiving the item for assessment. A replacement (if available) or store credit will be issued if the item is deemed faulty/damaged.
Please send an email with your order number and images of the damaged item/s to info@ebbflow.com.au. Please do not attempt to return the items before speaking to us as you may be responsible for any associate expenses if you do so.
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.
RETURN/EXCHANGE POLICY
Due to the current health crisis and new health laws as advised by the national health authorities we are unable to accept returns.
Please contact Ebb + Flow via email at info@ebbflow.com.au with regards to returns and exchanges.
Please choose carefully as we do not refund or exchange for change of mind.
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